DRE Insights

Open DRE → Insights to review how the complete response loop performs. The workspace separates operational speed from human-judged accuracy so a confident agent verdict does not count as a correct result by itself.

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Choose an insight view

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Review reliability

Use Overview for stage timing, MTTR trends, recurring incidents, impact, and per-service reliability. A change in one stage can explain a change in the total response time, so review the stage timings before you attribute a regression to RCA.

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Judge accuracy with human verdicts

Accuracy & trust uses explicit human feedback about the investigation result. Agent confidence and the final disposition do not count as proof that the RCA was correct. Use this view to answer:

• Which services or incident types receive enough human verdicts to measure?
• Where do operators reject or correct the proposed root cause?
• Is the amount of human feedback sufficient to support a decision?

When an operator disagrees with a diagnosis, they pick one reason: wrong root cause, wrong service, fix wouldn’t work, false positive, or something else. Read the distribution before you change a prompt — wrong service points at topology or context, while fix wouldn’t work points at remediation quality. Treat a small sample as incomplete evidence. Review the underlying Incidents before you change an integration, prompt, or operational process.

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Find Detect and Resolve gaps

Use Pulse analysis for correlation yield, Cluster MTTR, Signals ingested, noise suppressed, and top noisy sources. Use Runbook analytics for coverage, executions, and missing procedures.

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