Connect a source
1
Open Resolve integrations
Go to Resolve → Integrations and select the platform that produces the operational events you need.
2
Add or select a connection
Authenticate the account or workspace that Resolve should read. The required fields depend on the platform.
3
Configure a signal path
Enable a webhook, polling, or chat path. For a webhook, map the incoming fields and severity values before you activate it.
4
Verify delivery
Send or retrieve a test event and confirm that it appears in Pulse as a Signal.
Configure the event source, then verify one real Signal before relying on it.
Understand readiness
The Integrations page reports whether each platform is ready or still needs work. A platform can be ready, need a connection, need setup, be partially configured, have an error, need review, or remain unconfigured. At least one signal path must succeed before the platform is a working Pulse source. A valid connection alone does not prove that Resolve receives events.Decide when RCA starts
A source sends raw events. Pulse suppresses known noise, groups related survivors into a Cluster, classifies the Cluster into a Signal, and decides whether it should create an Incident. For supported webhooks, automatic RCA is on by default with a minimum severity of Medium. The workspace-level On Duty setting (automatic investigation) still controls whether eligible Incidents start RCA automatically.Related
Configure webhooks
Map third-party events into Pulse Signals and test delivery.
Understand clusters
See how related events become one Signal and operational problem.
Manage integrations
Review connections, signal paths, and operational outcomes.
Tune Resolve behavior
Control automatic RCA and re-investigation sensitivity.