Skills

Skills are workspace instruction packages that turn general-purpose agents into experts on your environment. A skill becomes eligible when it is enabled and attached to a surface — a product area such as Chat, Review, Incident, or Assessment — and agents apply an eligible skill only when it is relevant to the task at hand.

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Official and custom skills

CloudThinker ships a public catalog of skills that every workspace can use. A shipped skill carries an Official badge and its name is reserved, so a workspace skill cannot take it. The Skills page manages your workspace’s own custom skills.

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How it works

1. Create — write a skill manually, describe it in plain language for CloudThinker to generate, or upload a .zip package.
2. Enable — toggle the skill on in your workspace. New workspace skills start enabled; disabled skills stay saved but are not eligible anywhere.
3. Attach — choose the surfaces where it applies: Chat, Review, Incident, Assessment, or a combination. New skills start attached to Chat; clearing all attachments hides a skill everywhere.
4. Use — in Chat, Incident, and Assessment, agents pick the eligible skills that match the work in front of them. Review always applies attached skills during pull request analysis.

The Skills page lists every skill with its enable toggle and feature assignments

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What you can do

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Skills vs the knowledge base

Skills tell agents how to act; the knowledge base gives agents information to look up. They complement each other — a skill can direct an agent to consult specific documents. Rule of thumb: use a skill for rules or workflows. Use the knowledge base for facts and documents the agent can retrieve when relevant.

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