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Manage your organization’s subscription from Admin Settings → Billing, on the Subscription & Billing page. See Pricing for monthly prices, credits, and workspace limits.

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Who can manage billing

Only the organization Owner can open Admin Settings → Billing, change plans or update payment details. Other members who try to open it land on Admin Settings → Organization instead. If you need a change and aren’t the Owner, ask them. See Roles for what each role can do.

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Read the Subscription & Billing page

Team, Scale, and Enterprise include unlimited members. Invite members from Admin Settings → Organization. Adding members does not increase the plan price or credit pool. The Pay-As-You-Go switch and cap are on Admin Settings → Usage; see Pay-As-You-Go. The Free plan has no Stripe subscription, so it shows only Upgrade Plan.

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Change your plan

1

Open Pricing Plans

Go to Admin Settings → Billing and click Upgrade Plan. The Pricing Plans page lists every plan, with your current plan marked at the top.
2

Choose a plan

Select the plan and review the price shown for your organization. Compare what each plan includes on Pricing.
3

Review the confirmation

The confirmation dialog shows a price preview before anything is charged. The button tells you the outcome:
4

Confirm

Click the button.Success state: a “Pricing updated successfully” message appears and you’re returned to Subscription & Billing, which shows the new plan.
To talk about Enterprise, click Contact Sales on the Enterprise card on Pricing Plans and send the contact form, or email support@cloudthinker.io.

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Downgrades

You can’t downgrade from Pricing Plans. Picking a lower plan shows Downgrades Not Available. To move down, cancel your current subscription (see Cancel your subscription), then subscribe to the lower plan. Or click Contact Support in that alert.

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Switch between monthly and yearly on an older subscription

Use the same Upgrade Plan flow and pick your current plan with the other interval selected. The dialog is titled Switch to Yearly Billing (if available for your subscription) or Switch to Monthly Billing. Success state: “Billing interval updated successfully” appears.

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Start a Team trial

Free organizations that have never used a trial can start a 14-day trial of Team from Pricing Plans. Start a Team trial on Pricing covers who’s eligible, what changes during the trial, and how to keep Team afterwards.

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Add or remove seats

This section applies only to older subscriptions billed per seat. New Team, Scale, and Enterprise plans include unlimited members and do not require seat purchases.
A seat is one paid member slot on a per-seat plan. The Free plan includes 1 seat. Members and pending invitations both use a seat, so an unaccepted invite still counts.
1

Open Seat Allocation

Go to Admin Settings → Organization. Under Total seats, click Manage. The Seat Allocation dialog shows Purchased, In Use and Available.
2

Buy or reduce seats

Click Buy More Seats to add seats, or Reduce Seats to remove unused ones. Enter the number and confirm.Success state: the Available count updates. After a reduction you see “Seats removed successfully”.
You can only remove unused seats. If every seat is taken, cancel pending invitations or remove members first. Reducing seats keeps the premium credits you already have.
When seats run out, Invite Members on the Organization page is locked and shows No seats available. Click it to open Seat Allocation and buy more. Some plans also have a maximum seat count. At that cap you see Plan seat limit reached, and you need to upgrade to add more people. Check your existing subscription for its seat limits. Pricing lists the current plans for your organization. To invite people once you have seats, see Organization.

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Update your card or billing details

1

Open the Stripe portal

On Admin Settings → Billing, click Manage in Stripe. If a payment failed, the same button reads Update payment method.
2

Change the card or details in Stripe

Make the change in the Stripe tab, then return to CloudThinker.Success state: the payment method row shows the new card and the Card declined badge is gone.

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Cancel your subscription

Click Manage in Stripe and cancel from the Stripe billing portal. Success state: the renewal line on Current Plan changes to Ends <date>. You keep your plan until that date.

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Download invoices

The Invoices table on Subscription & Billing lists every invoice, 10 per page. A status of paid means it’s settled, and open means it’s still due. Click View to open the Stripe-hosted invoice, where you can download a PDF.

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Troubleshooting

Only the organization Owner can manage billing. Ask your Owner to make the change.
Your last charge didn’t go through. Click Update payment method, fix the card in Stripe, and the banner clears once payment succeeds. Act quickly: if the payment stays unpaid, the organization can be moved to the Free plan.
The payment wasn’t recovered, so the organization moved to the Free plan. The alert calls it the Starter plan, which is the older name for Free. The previous subscription is canceled and can’t be restored. Click Upgrade Plan to subscribe again.
The change needs a working card. Click Manage in Stripe, add or fix the card, then run the plan change again.
On an older per-seat subscription, the plan you picked allows fewer seats than you use now. Remove members or cancel pending invitations, or pick a larger plan.
An earlier plan change is still activating. Reopen the same plan on Pricing Plans to finish it before you pick a different one.

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Next steps

Usage and credits

See how credits are consumed and set up Pay-As-You-Go with a spending cap.

Credit limits

Cap how many credits each workspace can spend.