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Credits are the currency for AI agent operations. Each interaction with an agent consumes credits based on complexity.

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How credits work

Credits are included with your plan and apply to all agent conversations and API usage:
  • Every plan gets 100 free daily credits that refresh every day, for the Light model tier and chat only.
  • Premium credits (your plan’s per-seat allocation) unlock all models and all features — Light, Pro, and Ultra model tiers across every app capability (agents, code review, incident RCA, dashboards, integrations, and API usage).

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Model tiers and credit cost

Every agent run executes on a model tier, and the tier multiplies the run’s credit charge. The same task costs more than five times as much on Ultra as on Light. Where to switch: in chat, open the settings control on the message box and pick Light, Pro, or Ultra — each row shows its multiplier. Your last choice is remembered in your browser and applies to the runs you start next. Four rules shape which tier a run can use:
  • Free plan runs Light only. Pro and Ultra appear locked in the picker until you upgrade.
  • Daily free credits are Light-and-chat only. A Pro or Ultra run always draws paid credits, even in chat — see Consumption order.
  • Automations never run Light. The tier picker for automations offers Pro and Ultra only, and an older automation saved on Light runs as Pro.
  • Custom agents carry their own tier. Set it in the Model Tier field when you create the agent.

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Consumption order

When you use credits, they are consumed in this order:
  1. Daily credits — 100 free credits that reset every day, for the Light model and chat only. Available on all plans.
  2. Bonus credits — promotional credits from referrals or special offers. They work with all models and never expire.
  3. Premium credits — your plan’s per-seat credit allocation, reset each billing cycle. Unlike daily credits, premium credits work with all models (Light, Pro, Ultra) and every app feature — no model or feature restrictions.
  4. Pay-As-You-Go — automatic top-up when all other credits are exhausted. Charged at $0.10/credit. Only if PAYG is enabled.

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Read the Usage dashboard

Admin Settings → Usage answers “who and what is spending our credits”. It shows:
  • Credit cards — your remaining Premium, Daily, and Bonus balances at a glance.
  • Usage trend — a chart over any date range, with quick presets for 7, 30, and 90 days plus your current billing cycle.
  • Usage Breakdown — three tabs slicing the same range By Feature (which capability consumed the credits), By User, and By Workspace.
To go beyond monitoring and cap what a workspace can spend, set credit limits.

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What CloudThinker tells you and when

You don’t have to watch the dashboard — CloudThinker sends these signals on its own: And each credit pool resets on its own schedule:

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Pay-As-You-Go

Pay-As-You-Go (PAYG) automatically tops up your balance when all your other credits are exhausted, so agent operations keep running.
PAYG is not available on the Free plan, and is locked during the trial period. Upgrade to Team or above to enable it.

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Enable or disable PAYG

1

Open Billing settings

Navigate to Admin Settings → Billing and open Pay-As-You-Go.
2

Toggle PAYG

Turn PAYG on (or off).
3

Confirm

The change takes effect immediately.

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Set your spending cap

The monthly cap limits how much PAYG can charge in a single billing cycle. Once the cap is reached, PAYG stops until the next cycle.
1

Set the monthly cap

In Admin Settings → Billing → Pay-As-You-Go, set your monthly cap. The minimum is $100/month; the maximum depends on your plan tier, and your plan’s default cap is pre-filled.
2

Save

Usage above the cap is blocked until the next billing cycle.
Caps are per billing cycle and reset each cycle. Lowering the cap mid-cycle does not refund usage already incurred.

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Next steps

Credit limits

Cap monthly credit spend per workspace

Subscription

Change plan, add seats, and review usage and quotas

Pricing

Compare plans and credit allocations