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Atlassian

Connect your Atlassian products (Jira, Confluence) to enable CloudThinker agents to access project information, create issues, and reference documentation.

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Supported Products

ProductCapabilities
Jira CloudRead projects, issues, sprints; Create/update issues
Jira Data CenterRead projects, issues, sprints; Create/update issues
Confluence CloudRead spaces, pages; Search documentation
Confluence Data CenterRead spaces, pages; Search documentation

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Setup

1

Generate API Token

Create an API token for authenticationFor Atlassian Cloud:
  1. Go to Atlassian Account Settings
  2. Click Create API token
  3. Name: CloudThinker
  4. Copy the token immediately
For Data Center:
  1. Go to Profile → Personal Access Tokens
  2. Click Create token
  3. Set appropriate expiration
  4. Copy the token
2

Identify Your Instance

Note your Atlassian instance URL:
  • Cloud: https://your-domain.atlassian.net
  • Data Center: https://jira.your-company.com
3

Add Connection in CloudThinker

Navigate to Connections → Atlassian and enter:
  • Instance URL
  • Email (Cloud) or Username (Data Center)
  • API Token
4

Select Products

Choose which products to connect:
  • Jira (for issue tracking)
  • Confluence (for documentation)

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Required Permissions

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Jira

PermissionPurpose
Browse ProjectsView projects and issues
Create IssuesCreate new issues from recommendations
Edit IssuesUpdate issue status and fields
Add CommentsAdd agent analysis as comments

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Confluence

PermissionPurpose
View SpacesBrowse space contents
View PagesRead documentation
Add CommentsAdd agent insights (optional)

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Agent Capabilities

Once connected, agents can:
CapabilityDescription
Reference DocsSearch Confluence for procedures and policies
Create IssuesGenerate Jira issues from findings
Link FindingsAssociate recommendations with existing issues
Track ProgressMonitor issue status and updates

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Example Prompts

@oliver #report security findings and create Jira issues for critical items
@alex create optimization tickets in PROJECT for cost savings >$1000/month
@anna search Confluence for incident response procedures

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Use Cases

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Security Findings to Jira

@oliver audit security groups and create Jira issues for violations

# Creates issues like:
# [SEC-123] Public access on RDS port 3306
# [SEC-124] Overly permissive IAM role

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Reference Runbooks

@kai search Confluence for Kubernetes deployment procedures
@tony find database backup procedures in documentation

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Compliance Tracking

@oliver #report SOC 2 gaps and create remediation tickets in Jira

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Configuration Options

OptionDescriptionDefault
Default ProjectJira project for new issuesRequired
Issue TypeDefault issue type (Task, Bug, etc.)Task
Auto-create IssuesAutomatically create issues from findingsDisabled

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Troubleshooting

  • Verify email/username is correct
  • Check API token hasn’t expired
  • For Cloud: Use email, not username
  • For Data Center: Use username, not email
  • Ensure no spaces in token
  • Verify user has Browse Projects permission
  • Check project key is correct
  • Ensure project isn’t archived
  • Confirm user is added to project
  • Verify user has Create Issues permission
  • Check required fields are configured
  • Ensure issue type exists in project
  • Confirm project allows the issue type
  • Verify user has View Spaces permission
  • Check Confluence is included in connection
  • Ensure spaces aren’t restricted
  • Confirm CQL search is enabled

Knowledge Base

Use Confluence as a knowledge source

Slack Integration

Combine with Slack for notifications